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Telehealth in times of COVID-19

Increased Practice Incentive Payments, Bulk Billing Incentives and new temporary Medicare Benefits Schedule (MBS) items will allow doctors to provide telehealth services, encourage practices to bulk bill patients and ensure patients can still access face-to-face care.

Telehealth in times of COVID-19

Q: Why telephone consultations are being promoted?

A: Telephone consultations are being promoted because they reduce movement of people and help to halt the spread of Coronavirus.

Telehealth in times of COVID-19

Q: Who can use telephone consultations?

A: Telehealth services will be available to all Australians with a Medicare card.

Telehealth in times of COVID-19

Q: What can I discuss during the telephone consultation?

A: You can discuss any health issue, including mental health.

Telehealth in times of COVID-19

Q: Can I get a script over the phone?

A: Yes. If a doctor finds this appropriate, your script will be sent to the pharmacy of your choice.

Telehealth in times of COVID-19

Q: Can I get a Medical certificate over the phone?

A: Yes. If a doctor finds this appropriate, your can have a Medical Certificate. The Certificate will be sent via email or mail.

Telehealth in times of COVID-19

Q: How do I make an appointment for a telephone consultation?

A: You can make an appointment via the phone during the business hours or via our website 24/7.

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